Next, select the Add new option and then type in the email/phone number/Skype username and the password of the account you are trying to access and then sign in.Once you remove the selected account, open the starting menu again and go to Sign in.Removing the account won’t delete your account or delete any saved games, personalized settings, or achievements. Now, select the account that gives you the error when you try to access it and then confirm its removal.The first thing you must do here is press the Xbox button on the controller to open the starting menu and then go to Settings > Settings > Remove Account.Fix Method 2: Remove and re-add accountĭisclaimer: Note that you must know your password and username prior to this step or else you may not be able to enter your account again. Then turn it back on and try to sign in again. Simply turn off your Xbox and wait a couple of seconds. Fix Method 1: Restart your XboxĮven though this seems like a really simplistic fix, it could potentially work in a lot of cases where users cannot sign in their accounts. This is the same issue and requires the same steps to fix. Note that it is possible that instead of getting the “Sorry, something’s wrong with your Microsoft account” error message, you may simply be stuck at the sign-in loading screen. If you are facing a similar problem, in this article, we will tell you how you may be able to fix this problem and successfully sign in your Xbox live account. The “Sorry, something’s wrong with your Microsoft account” error message is a common issue that Xbox users sometimes face whenever they try to sign in their Xbox live accounts.

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